You may place an order to purchase goods advertised for sale on this site by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Order with obligation to pay” button on the checkout page. If you submit an order for goods via this site by clicking the ‘Order with obligation to pay’ button, your order is an offer to us to buy the goods you have ordered on this site. We will acknowledge receipt of your order by sending you an automatically generated e-mail acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by a separate e-mail. [or] We will acknowledge receipt of your order by sending you an automatically generated e-mail accepting your order. With this e-mail, the contract will be concluded. The contract will relate only to those specific goods which are referred to in our e-mail confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct. If the details in the e-mail confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us as the contractual language is English. Where we accept your order, we have a legal duty to supply goods that conform to these Terms and Conditions.
PRICE AND DELIVERY COSTS
The information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order occasionally, an error may occur, and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will either cancel your order and the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may continue with your order and charge the lower amount on dispatch. Unless stated otherwise, some prices include VAT but exclude delivery costs. Delivery costs can be looked up below in the delivery section. They will be notified to you separately before you submit your order and will be confirmed to you by e-mail.
Please note shipping prices outside the United Kingdom do not include any Duty Fees.
AVAILABILITY AND DELIVERY
The information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are always subject to availability. We deliver within the United Kingdom. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site. Delivery will be made according to the information on the product pages after your order is accepted. We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If a delivery does not take place, we and you will agree to an alternative delivery date. We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
PAYMENT
We must receive payment in advance before your order can be processed and the goods can be dispatched unless we have agreed otherwise in advance in writing. Payment for goods can be made by one of the following payment methods: Credit card via Stripe or Pay Pal: Your credit card will be charged following our acceptance of your order. Payment for goods must be made by the procedure explained on the information page “payment methods”.
RIGHT TO CANCEL
You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, 14-day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14-day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you. If the order contains goods consisting of multiple lots or pieces delivered on different days OR is an order for the regular delivery of goods during a defined period of more than one day, the cancellation period will run from a different point To exercise your right to cancel, you must inform us of your decision to cancel by phone, e-mail using the contact details set out above. You may wish to use the model cancellation form to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. Cancellation consequences You must send the goods back to us.
CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example, we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price. If we do cancel your contract, we will notify you by e-mail and will re-credit.
to your account, any sum deducted by us from your credit or debit card as soon as possible.
RETURNS
In our company, we attach great importance to customer satisfaction and the quality of our products. That’s why we offer a flexible returns policy if the customer is not completely satisfied with the purchased products. According to our rules, the customer has the right to return the purchased products in unchanged condition within 14 days from the date of purchase. To make a return, please contact us by e-mail or telephone, provide the order number and send photos of the product and the reason for the return. Once the returned product has been received and inspected, we will refund the full amount for the product to the customer. However, please keep the original packaging, as without it we will not be able to issue a refund. Return costs are borne by the customer. Products such as creams or massage candles are not returnable after opening the packaging because they are natural products and opening them is considered a used product. We are convinced that our products are of the highest quality and will meet the expectations of every customer, which is why we try to make the return process as simple and transparent as possible. We assure you that we care about every customer and want every experience with our company to be positive.
Return policy for damaged product in delivery:
If you receive a product that is damaged, please contact us immediately by phone or e-mail. Please send photos (package, carrier label and product photos) by e-mail. To be eligible for return, the product must be in the condition in which it was delivered, without signs of use. Please send your complaint within 2 days of delivery.
After positive verification, we will refund your money or replace the product with a new one.
We care about the satisfaction of our customers and make every effort to ensure that the return process is efficient and hassle-free. Thank you for your understanding and cooperation.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a order number or proof of purchase.
There are certain situations where only partial refunds are granted:
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any).
We will also refund any standard delivery charges paid, or an amount equal to those charges. We will pay the refund within 14 days after the day: you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or, we receive the goods you returned to us, where you are in receipt of the goods; or you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them. We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods, or you have supplied proof of return for the goods. Without limiting your cancellation rights in Clause above, if you are not satisfied with a product for any reason e.g., if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will: provide a full refund for any product that is not what you ordered; provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@decoratedcandles.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@decoratedcaandles.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
YOUR PERSONAL INFORMATION
Data protection Act 2018(25 May 2018, new provisions on personal data protection become applicable). The administrator of your personal data Decorated Candles
Office Address: 134 castle Road
Birmingham B295HQ
Personal data are processed in order to perform the contract you are a party to and to send commercial information regarding our offer. Your personal data will be stored for the period of operation of our shop. You have the right to access your personal data and the right to rectify, delete, limit processing, transfer data, raise objections, and withdraw consent at any time. Your personal data will be processed under conditions that ensure their protection in accordance with applicable law. You have the right to lodge a complaint with the supervisory body when you feel that the processing of personal data concerning you violates the provisions on the protection of personal data. Requests or questions should be submitted in electronic form to the email address info@decoratedcandles.uk or in writing to the address given. You can find more information on the privacy policy below:
We will use your personal information by our Privacy Policy which you could look up here Privacy policy.
Contact us at info@decoratedcandles.uk
